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Agency Care

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Agency Care is a new department specifically designed to help recruitment agencies maximise the commercial benefits available to them via their relationship with RACS Group.

These include providing consultants with a constant stream of relevant information regarding compliance issues and legislation updates, plus event invitations and free promotional items for the office.

The new department is based on a six point Agency Care Charter which highlights the aims and aspirations of the team and RACS Group’s commitment to all the recruitment agencies we work with.

Neil RylandNeil Ryland
Agency Care Consultant

After a gap in work to look after his children fulltime, Neil joined RACS Group in May 2013 as a Contracts Assistant. He then progressed to Assistant Client Care Manager helping to manage the ever-growing Client Care team, and now has joined Agency Care as a Consultant. Most of his previous experience is in customer services, most recently at Vodafone Corporate for 14 years, where he managed a team of 15+ customer services advisors. Neil has 4 boys, so has little spare time but enjoys watching sport and films and playing darts.

Brian ThompsonBrian Thompson
Compliance Manager

Brian joined RACS Group in May 2007 as a Client Services Administrator. After learning the role and gaining wealth of knowledge, was promoted to Client Services Manager in 2008. The team is responsible for fully registering contractors onto our bespoke system after checking their ID & eligibility to work in the UK. The Client Services team also liaise with agencies to keep them up to date with all new starters with RACS Group and are responsible for ensuring the contractors expenses are all entered on the system. In January 2015; he took on the role of Data compliance Manager. This entails keeping our bespoke systems updated with the latest agency details, ensuring our teams provide the best service possible to both agencies & contractors.

In his spare time, Brian enjoys DIY, TV and spending time with his grandchildren.

Gaynor Salmons
Agency Care Consultant

Gaynor Salmons joined RACS Client Care Team in October 2014 after finishing her Extended Level 3 Diploma in Business Management at Bath College. Gaynor previously worked at Waitrose in Warminster and was part of the Customer Service team. She is very friend and family orientated. She is an avid Chelsea supporter. As well as enjoying football, Gaynor has a keen interest in fitness, particularly pole dancing and recently took part in a charity pole dancing show to raise money for the charity 'Splitz'.

Paul Browning
Senior Agency Care Consultant

Paul gained experience in sales and customer management working for BT as a specialist advisor and in field sales for an independent telecoms company. He has spent the last nine years working for Wiltshire College being promoted to various roles from press officer to Corporate Marketing Officer, to Assistant Marketing Manager and finally International Marketing Officer. Having worked in sales and marketing for the majority of his career, he is very customer focused and will always go the extra mile to ensure that customers' expectations are met. Paul has two children and likes to spend time with them at his allotment, where he grows fruit and veg. He also enjoys reading, travel, cooking (particularly curries) and plays football twice a week in an attempt to counteract the curries!!


Copyright RACS Group 2017 - Recruitment and Contractor Services Limited

Registered in England & Wales – Company No. 6073586 – VAT No. 891 863 869
Registered Office – RACS Group House – Three Horseshoes Walk – Warminster - Wiltshire – BA12 9BT

Terms & Conditions - Privacy Policy - Sitemap
08/17

Copyright RACS Group 2016 - Recruitment and Contractor Services Limited

Registered in England & Wales – Company No. 6073586 – VAT No. 891 863 869
Registered Office – RACS Group House – Three Horseshoes Walk – Warminster - Wiltshire – BA12 9BT

Terms & Conditions - Privacy Policy - Sitemap
08/17